Privacy Policy

Effective Date: 04/2024

Introduction At The Southern Affair, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website (www.thesouthernaffair.com) and use our services.

Information We Collect

• Personal Information: We collect personal data such as your name, email address, phone number, and payment information when you place an order, book our services, or sign up for updates.
• Usage Data: We automatically collect data about your interaction with our website, including IP addresses, browser type, and pages visited, to improve our website's performance.

How We Use Your Information

• To process orders and bookings.
• To provide customer support and respond to inquiries.
• To send promotional offers, newsletters, or updates if you have opted-in.
• To analyze website usage to enhance the user experience.

Third-Party Services We may share your information with trusted third-party service providers (such as payment processors, delivery services, and marketing partners) who assist in operating our website or conducting business on our behalf. We ensure these third parties agree to keep your information confidential.

Data Protection We implement reasonable security measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee complete security.

CookiesWe use cookies to personalize your browsing experience and track site activity. You can adjust your browser settings to refuse cookies if you prefer, but doing so may affect the website’s functionality.

Your Rights You have the right to:

• Access, correct, or delete your personal information.
• Opt-out of receiving marketing communications by clicking the unsubscribe link in emails or contacting us directly.

Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated.

Contact Information For questions or concerns about this Privacy Policy, please contact us at:
Email: info@thesouthernaffair.com

Effective Date: 04/2024

IntroductionThese Terms of Service (“Terms”) govern the use of our website and the services provided by The Southern Affair, including online ordering, catering, and event booking. By using our services, you agree to these Terms.

User Responsibilities

• You agree to provide accurate and up-to-date information when booking or ordering.
• You are responsible for maintaining the confidentiality of your account and login details if applicable.
• You agree to use our website for lawful purposes only and refrain from any actions that could harm our website or services.

Bookings and Payments

• Booking: To book our food truck or catering services, a deposit may be required. Full payment is due at the time of service unless otherwise agreed.
• Cancellation: Cancellations must be made at least 48 hours in advance to receive a full refund. Late cancellations may incur a fee.
• Payment Methods: We accept payments through secure online payment systems. You are responsible for ensuring the accuracy of your payment details.

Limitation of LiabilityWhile we strive to provide the best service, The Southern Affair is not responsible for any damages arising from the use of our website or services. This includes, but is not limited to, any errors in the information presented, technical issues, or third-party links.

Intellectual PropertyAll content on this website, including text, images, logos, and branding, is the property of The Southern Affair and is protected by copyright laws. Users are not permitted to reproduce, distribute, or use any content without prior permission.

Dispute ResolutionIn the event of a dispute, both parties agree to attempt resolution through mediation before pursuing legal action. Any legal matters will be handled in the state of New Jersey, USA.

Changes to TermsThe Southern Affair reserves the right to update these Terms at any time. Changes will be posted on this page, and the effective date will be updated.

Contact InformationFor any questions regarding these Terms, please contact us at:
Email: info@thesouthernaffair.com
Phone: +1 (732) 910-2040

Catering Events – Special Events
(a) Should it become necessary for  Client to terminate this Agreement, and the event date is greater than  thirty (30) days, Caterer shall be entitled to retain any and all  expenditures to date, including but not limited to contracted labor,  special orders, rentals and/or proposals costs.
(b) If Agreement is  terminated within thirty (30) days of the event, Caterer shall be  entitled to retain twenty-five percent (25%) of deposit and seek any  additional expenditures to date, including but not limited to contracted  labor, special orders, rentals, and/or proposals costs.
(c) If  Agreement is terminated within fourteen (14) days of the event Caterer  shall be entitled to retain any deposit paid and seek any additional  losses including but not limited to contracted labor, special orders,  rentals and/or proposals costs.
(d) If an Agreement is drawn within five (5) days of the event, Client agrees to pay full event costs per bid
Should  the event be cancelled by Caterer, Caterer will fully refund any  deposit within ten (10) days of the date of cancellation. If event is  within thirty (30) days, Caterer will reimburse or pay to Client the  invoiced difference in costs and expenses that have been incurred by the  Client paid to an alternative provider or providers based upon the  total proposal bid. Client shall make reasonable efforts to mitigate  damages and obtain substantially similar services. The caters  responsibility is limited to items covered in the last accepted proposal  by Client. Any additional items are at Client’s expense.
Catering Events – Weddings
(a)  Should it become necessary for client to terminate this Agreement, and  the event date is greater than thirty (30) days, Caterer shall be  entitled to retain any and all expenditures to date, including but not  limited to contracted labor, special orders, rentals and/or proposals  costs.
(b) If Agreement is terminated within thirty (30) days of the  event, Caterer shall be entitled to retain twenty-five percent (25%) of  deposit and seek any additional expenditures to date, including but not  limited to contracted labor, special orders, rentals and/or proposals  costs.
(c) If Agreement is terminated within fourteen (14) days of  the event Caterer shall be entitled to retain any deposit paid and seek  any additional losses including but not limited to contracted labor,  special orders, rentals and/or proposals costs.
(d) If an Agreement is drawn within five (5) days of the event, client agrees to pay full event costs per bid
Should  the event be cancelled by Caterer, Caterer will fully refund any  deposit within ten (10) days of the date of cancellation. If event is  within thirty (30) days, Caterer will reimburse or pay to Client the  invoiced difference in costs and expenses that have been incurred by the  client paid to an alternative provider or providers based upon the  total proposal bid. Client shall make reasonable efforts to mitigate  damages and obtain substantially similar services. The Caterer’s  responsibility is limited to items covered in the last accepted proposal  by client. Any additional items are at client’s expense.We started with  the simple idea of bringing the best from us to you. From our founder  to our front-line workers, we put lots of love and careful thought into  all we do. We hope you enjoy all we have to offer, and share the  experience with others.